FAQ

Named after our founder's son, Palmer James Designs is a luxury bespoke shoe brand that specializes in creating high-quality, custom-made shoes for both men and women. Each pair of shoes is meticulously crafted using the finest materials and traditional techniques, resulting in unparalleled comfort and style. For more information about our founder and his story please visit our About Us page.

The bespoke shoe-making process at Palmer James Designs begins and ends with personal preference.

• Clients may get right to work designing their shoes or accessories right away by entering our Design Your Look tab and selecting your base design then entering our 3D configuration tool to begin designing immediately.
• For clients who are not exactly sure where to start but do not feel they require a consultation, please visit our Get Inspired tab. Here you will find pre-designed styles which you can utilize as a baseline for your design. You will be able to order these designs as is or place them in our 3D configurator and make adjustments to your liking before purchasing.
• And for those who prefer a more personal touch do not hesitate to Contact Us to schedule a free consultation. Here our designers will discuss your style preferences, foot measurements, and other details. From there, our team will create a unique design specifically tailored to your desires. Once the design is finalized, they will be sent to your for final approval before we handcraft them to perfection, ensuring an impeccable fit and finish.

Absolutely! One of the advantages of choosing Palmer James Designs is the ability to personalize your shoes. During the design process you will be able to add anything from special monograms to unique color combinations, we are happy to accommodate your requests to truly make your shoes one-of-a-kind.

At Palmer James Designs, we believe that only the finest materials should grace your feet. We source the best-quality leathers, including calfskin, suede, and exotic options such as alligator and ostrich. Our attention to detail extends beyond the exterior, as we use premium linings, insoles, and soles to ensure exceptional comfort and durability. For more information please visit our Materials page.

To ensure the longevity of your Palmer James Designs shoes, we recommend following our care instructions provided with your purchase. Proper maintenance, including cleaning, polishing, and storing in a cool, dry place, will help preserve their pristine condition. For more details please visit our Care & Maintenance page.

In addition to our bespoke shoe creation, we offer free personalized shoe styling consultations. Our knowledgeable team can guide you in selecting the perfect shoes to complement your wardrobe and personal style. Contact Us

Since each pair of shoes is handcrafted to your specifications, the manufacturing process typically takes around 6-8 weeks. This includes the time required for design consultation, pattern-making, leather selection, and precise construction. We understand the anticipation of receiving your shoes, and we strive to deliver them to you within the shortest possible time, without compromising on quality.

Yes, we offer international shipping to bring the luxury of Palmer James Designs right to your doorstep, no matter where you are in the world. Please note that additional shipping fees and custom duties may apply depending on your location.

As each pair of shoes is custom-made to your specifications, we cannot accept returns or exchanges unless there is a manufacturing defect or error on our part. We take great pride in the quality of our craftsmanship and will work with you to resolve any issues that may arise.

For full policy details please visit our Policy pages.

For any further inquiries or to arrange a free consultation, please visit our Contact Us page on our website or email us at info@palmerjamesdesigns.com. We are dedicated to providing exceptional customer service and will respond to your queries promptly